常見問題
結算方式 Clearance
所有均為港幣HKD報價，可以使用港幣或人民幣結算。
The quoted currency is HKD. We accept HKD or CNY for clearance.
服務範圍 Terms of Services
接受全球郵寄。
We ship worldwide..
本地增值服務 Value-Added Services
可以提供本地面交，只限地鐵港島線中環站。
The transaction can be done in face-to-face.
– 香港大學站University of Hong Kong Station
– 西營盤 Sai Ying Pun Station
– 中環 Central Station
– 金鐘 Admiralty Station
退貨安排 Refund Policy
我們不接受退貨，請確保你真的購買才下單。
We do not accept returns or exchanges. All sales are final.
額外查詢 Enquiry
如有問題，請寄電郵到 [email protected]。我們會盡量於48小時內回覆。
Please send email to [email protected] for any questions regarding your order. We will try our best to reply to your question(s) within 48 hours.
支援中心 Help Centre
1. CAN I PURCHASE FROM OVERSEAS?
Sure. Oversea customers can shop with us. We ship worldwide.
2. CAN I PURCHASE FROM MAINLAND CHINA?
Sure. Mainland customers can shop with us. We ship to Mainland.
3. WHO SHOULD I ASK FOR ASSISTANCE?
Please refer to our informative FAQ for details. Feel free to email us at [email protected]. Our working days: Monday to Saturday from 12nn to 11pm Pacific Time (excluding Sunday & Public Holidays). Our Customer Service Team will be happy to assist you.
4. CAN I CHANGE MY ORDER INFORMATION, OR DELIVERY ADDRESS AFTER MY ORDER IS CONFIRMED?
We do not accept returns or exchanges. All sales are final. Once order is confirmed, all information and delivery details cannot be changed.
5. WHEN WILL I RECEIVE MY ORDER?
HKCDShop’s team will give you a delivery notice by email, attached with several packaging pictures, with shipping details to your assigned email address. Your products will be sent out within 6 working days after your order is placed. We will try our best to ensure on-time delivery but it is not guaranteed.
Shipment will be handled by a third party, most likely, Hong Kong Post / SF Express. You may refer to the tracking number in the delivery notification email and check the status of your shipment by visiting the courier service’s official website (www.hongkongpost.hk).
Please ensure all delivery information is correct. Delay may also occur as a result of pending payment verifications or customs clearance.
6. WHAT ARE THE FEES AND SERVICE COVERAGE FOR DELIVERY?
All mailing fee are covered in the item price already.
Import Taxes & Duties – Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by HKCDShop. For further details of charges, please contact your local customs office.
7. CAN I CHANGE OR CANCEL MY ORDER?
Sorry, ordered items and quantities cannot be changed or canceled once the order is confirmed.
8. HOW CAN I PAY WITHOUT A PAYPAL ACCOUNT？
In addition to paying directly with a PayPal account, you may also pay by Visa, MasterCard, American Express or Discover credit cards via PayPal with NO Registration Required.
9. ANY OTHER PAYMENT METHOD OTHER THAN PAYPAL?
We currently also accept Alipay/ WeChat Pay via STRIPE, Hang Seng Bank Transfer, FPS, Payme, CASH and Bank of China Transfer.
10. WHAT IS THE CONTACT INFORMATION?
For customer service inquiries, please email: [email protected]
For all collaboration and/or commercial inquiries, please email: [email protected]
11. WHAT KIND OF COLLABORATION SERVICES PROVIDE?
We accept banner advertisement, drop-shipping etc. Contact us more for details.